Safe from request to payment.
How we protect customers and artisans at every step, and what to do if something goes wrong.
Built-in protections
Verified identities
Every artisan's government ID is matched to a live selfie before they can take a booking.
Private addresses
Artisans see only your area until you accept their quote.
Masked calls and chat
Talk inside the app without sharing your phone number.
Protected payments
Money is held until the job is confirmed, so nobody pays for work that didn't happen.
Honest reviews
Only customers who booked and paid through the app can leave a review.
Human dispute review
Problems reported within 48 hours are reviewed by our team with evidence from both sides.
What "identity verified" means
We tell you exactly what the badge covers, so you can decide for yourself.
It means
- A government ID was checked
- It matched a live selfie
- The name matches the profile
It doesn't mean
- A criminal background check
- A trade licence check
- Insurance cover
Staying safe
For customers
- Keep all payments in the app. Never pay cash or transfer directly.
- Check the artisan's profile and reviews before you accept.
- Share your booking reference with someone you trust.
For artisans
- Only accept jobs through the app, so your payment is protected.
- Use in-app chat for changes, so there's a record.
- Leave if you feel unsafe, and report it from the booking.
If something goes wrong
Report a problem
Open the booking in the app and tap "Report a problem" within 48 hours of completion. The payment stays held while we review it.
How disputes work →Feel unsafe right now?
Leave the situation and call 112, Nigeria's emergency number. Then tell us at the Help section of the app so we can act on the account.
Read our community guidelines.